LeMoyne-Owen College Complaint Policies for Certain
Distance Education Students Enrolled Through the State Authorization Reciprocity Agreements (“SARA”)
The below policies apply to students who are:
- non-Tennessee residents in State Authorization Reciprocity Agreement (“SARA”) states and who are enrolled in a distance education program/course or
- attending an out-of-state learning placement in a SARA state other than Tennessee
The nature of complaints to be addressed through these policies include violations of SARA policies and dishonest or fraudulent activity. These policies do not apply to complaints concerning student grades or student conduct violations. For more information on complaint subject matter see SARA Policy Manual Sections 4.2 and 4.3.
Institution Complaint Policies: LeMoyne-Owen College aims to provide all students with an exceptional, transformative learning experience and seeks to resolve student complaints in a timely and effective manner. The College’s Student Handbook addresses policies on: Academic Grievances and General Student Complaints. A link on the College’s website is provided for students to provide written complaints related to various areas/units of the campus https://loc.edu/fill-complaint/
Additional Complaint Policies
- Tennessee Higher Education Commission (“THEC”)
- Students (as described above) must complete the institution complaint process before appealing to THEC.
- Students who are not satisfied with the institution’s resolution of their complaint may appeal the institution decision to THEC using the Request for Complaint Review form. Additional information on the THEC complaint process is available at THEC Complaint Review Process. Students may also contact RCD@tn.gov with questions.
- The appeal to THEC must be filed within two (2) years of the incident about which the complaint is made.
- Out-of-state student may also contact their home state higher education authority; although student may be referred to THEC. See State Portal Entity Contacts | NC-SARA for a listing of SARA states and contacts.
- Students residing in non-SARA states, currently California only, should consult their respective state of residence for further instructions for filing a complaint.